Your account:

Creating an account

Creating an account with cosmiccomics.online is easy, and there are a couple of ways to do it.

1) The easiest way is to simply place an order on cosmiccomics.online. Once you are ready to checkout with your loot, an account can be created during the checkout process

2) You can also create an account using our account sign-up page.

Password problems

If you are having trouble logging into your account, you can request a password reset here. Enter your email address and you will receive an e-mail with a password reset link that you should follow to set up your new password.

Updating your account

We have worked hard to redesign the Cosmic Comics website to offer you a better online shopping experience.

If you have a current Cosmic Comics account, we have done our best to move all of your account details across to the new site – this includes your past orders as well as shipping details. We would suggest that you reset your password and update your billing and shipping details.

Payment options

Payments are processed through PayFast and we are able to accept EFT, Credit/Debit cards and Mobicred.

Certain products require that a deposit be paid. Please note that these deposits are required to reserve your order for an item, usually while it is in production.

  • The NRD amount is displayed on each items page, NRDs are Usually 10% OR R500 for Iron Studios
  • 24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. Please allow 5-7 business days for the refund to post to your original form of payment.
  • If the item gets sold out, the pre-order deposit will not be refunded.
  • NRDs cannot be transferred if your order is canceled, for any reason.
  • NRDs cannot be reinstated and placed on a different order.
  • NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original estimated arrival date.
  • Collectors would need to contact us directly to cancel their order and request for their NRD to be refunded.
International payments

We accept orders from most anywhere in the world. Payments can be made Via PAYFAST or Paypal (On Customer Request). Your credit card company converts your currency to ZAR at the time of purchase using the current currency exchange rate. We do not control the exchange rate, nor any foreign transaction fees your issuing bank may charge.

Placing an order:

Payment Plans

Cosmic Comics offer payment plans for Iron Studios and MiniCo pre-orders. These payment plans require a once-off 10% non-refundable deposit. You are then able to select to complete your order payment over 3 or 6 months, or purchase the product in full.

All orders will only be shipped once payment is completed.

If you cancel your pre-order after 48 hours, your 10% deposit will be used to recover costs incurred for special ordering the product for you.

Redeeming coupons

Any coupon code or gift certificate code can be applied to an in-stock order during the checkout process when you reach your cart page.

On occasion, Cosmic Comics will issue a coupon without you knowing, these coupons will be automatically applied to your cart.

Return policies

At Cosmic Comics we guarantee quality products and service. If an item is damaged in transit, has a manufacturer defect, or is an incorrect item, please contact us for replacement details within 48 hours of receipt.

We do not accept any liability for the content of the items we sell. This means that we cannot accept return on comics, graphic novels or books because the storyline or art wasn’t to your liking, or because you accidentally ordered the wrong book. We do take consideration for returns within 30 days after receipt of your order as long as the item is still in a new/undamaged condition

Sorry, we do not accept returns on Nick & Dent products or Apparel.

Minor cosmetic paint issues on statues and figures do not qualify as defective.

You MUST contact us prior to sending a return back. Please contact us by using our contact form or by calling the store +27 11 678 0165 (Monday – Friday, 9am-5pm).

Please note that a 10% re-stocking fee applies for any returned merchandise unless it was damaged in transit, has a manufacturer defect, or is an incorrect item. We can refund shipping costs only if the return is the result of our error. Otherwise, shipping costs will not be refunded as they are the responsibility of the customer, and refunds will be for product costs only.

Refunds will be processed within 1-3 business days after arrival back in our warehouse, and will be processed back to the payment method used for the transaction. In the event it is not possible to refund back to the original payment method used refunds will be processed to your account as store credit. Once processed, you should see the refunded amount post back to your payment method within 3-5 days depending on your specific financial institution. Refunds processed as store credit will be immediately available for use in your account.

Shipping:

General information
  • We use Cloud Logistics to ship in South Africa. We charge a flat fee of R80 for deliveries in Gauteng and R139 for deliveries to other parts of the country.
  • For international orders we ship via DHL or FedEx. We suggest clients facilitate their own shipping rates with these suppliers and arrange a local pickup from the store.
  • Please allow 1-3 business days for order processing.
  • Shipping is calculated based on the current contents of your shopping cart and the destination town/province/country. Enter the appropriate destination on the cart page to find out your rate.
  • We do not ship packages C.O.D.
  • We do not offer refunds on shipping costs.
  • International orders may be subject to import duties/taxes by your country. All international orders will be correctly labelled for customs purposes, so we are unable to mark shipments as ‘gift’.
Pre-order shipping:

Pre-Orders are products that have not been released yet, but we can order for you. When you place a pre-order, we put the order on your pending pre-orders list and then ship to you based on it’s release date. Please allow 1-3 business days for order processing.

  • All pre-order sales are final and cannot be cancelled after 24 hours of you placing the order.
  • Images displayed for pre-orders may not be final art, and may be subject to change.
  • Sometimes pre-order items are late and do not meet the release dates we have posted on our website/social media channels. This is beyond our control and we will update our pages with the new release dates if/when we are supplied new dates from the item manufacturer or our distributor.
International payments

We accept orders from most anywhere in the world. Payments can be made Via PAYFAST or Paypal (On Customer Request). Your credit card company converts your currency to ZAR at the time of purchase using the current currency exchange rate. We do not control the exchange rate, nor any foreign transaction fees your issuing bank may charge.

Pre-orders

Combining orders

It is understandable for customers to ask us to hold in-stock items until their pre-orders are available and for us to send the entire order at once to save on shipping costs. Unfortunately we are unable to offer this as our pre-ordering system runs separately to our in-stock system.

Cancelling a pre-order

When pre-ordering an item, you are asking Cosmic Comics to special order an item for you. A number of these pre-order items are high-value products that we would not normally order a number of, in that case, if you cancel a pre-order after we have placed our order; we will be left with a stock item we would not necessarily have ordered.

  • We allow a 24 hour cancellation period on any pre-ordered item.
  • If it is a comic book or graphic novel you will be refunded to your original form of payment, or we can issue you with store credit to the refundable value.
  • Iron Studios statues and other high-value orders require a non-refundable deposit to reserve your item. A non-refundable deposit is normally 10% of the product value.
    • 24-hour grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 24 hours of placing it. The NRD will be refunded in full within 1-2 business days. Please allow 5-7 business days for the refund to post to your original form of payment.
    • If the item gets sold out, the pre-order deposit will not be refunded.
    • NRDs cannot be transferred if your order is canceled, for any reason.
    • NRDs cannot be reinstated and placed on a different order.
    • NRDs may be refunded upon cancellation only in the rare case that the item’s delivery date has been delayed by more than 90 days from the original estimated arrival date.
Special offers

Pre-orders are unfortunately not eligible for free shipping promotions, discount coupons, gift certificate codes or our points & rewards system.

Availability and cover images:

Due to the tentative nature of pre-orders, all release dates listed are subject to change and CANNOT be guaranteed. In the event of delays we will attempt to get updated release information, and we will have that information updated on our site for your records as soon as updates are received. Occasionally, items will become available before or after the publicized on-sale date. Allocations (publisher shortages) or damages may also occur causing a delay in the arrival of an item. We immediately report these issues to our distributor for replacement copies, however this does unfortunately delay when a pre-order item can be shipped out to you. Delayed items will be shipped to you as soon as we have received them. On occasion, an order might be canceled. When this occurs, cosmiccomics.online will notify you. If an item is canceled and re-solicited at a later date, you will need to re-order it online at cosmiccomics.online.

Please be aware that all images displayed may be subject to change and CANNOT be guaranteed. The images displayed for items on our site are provided to us by our distributor at the time the item is solicited for sale, and may not be the final artwork released for the item. Additionally, on occasion the cover artists for a particular issue may be changed by the publisher after being solicited. We will update our records with the appropriate information once we are informed of any changes however. Since issues are sold by the publisher based on an item code, rather than the publisher guaranteeing a specific cover image or artist, we unfortunately cannot guarantee cover images or cover artists on pre-order items.

Whatever you need, you'll find it at Cosmic Comics

Comic Books

We stock all the latest comics from DC, Marvel, IDW, Dark Horse and more. You can purchase your books in store, online, on pre-order or set up a call order!

Graphic Novels

We bring in all of your favourite graphic novels from DC, IDW, Image, Marvel and more! Keep an eye out for our insane graphic novel deals!

Statues

Cosmic Comics is the distributor for Iron Studios in South Africa. These statues are works of art that need to be seen to be believed!

Funko POPs

At Cosmic Comics, you’ll find a floor dedicated to Funko POPs. We stock all the latest POPs and often have rare, hard-to-find and exclusive POPs in stock.

What's new at Cosmic Comics this Week?